Complaints Policy
At Japanese Head Spa, we take customer satisfaction very seriously. We understand that sometimes situations may arise that do not meet your expectations and we want to ensure that your concerns are heard and addressed in a timely and effective manner.
By completing the form below, you will be providing us with valuable information that we will use to improve your experience at our spas. We sincerely appreciate the time you take to help us improve the quality of our services.
Please complete the following form detailing your complaint, and we will undertake to review and respond within 20 days.
Detallános tu experiencia por Japanese Head Spa
For your convenience, we also offer a complaint form that you can download, fill out and send to our customer service team. This form will allow you to document your complaint in a formal and detailed manner. Click on the link below to download it:
Once completed, you can send it to our email address (hello@japaneseheadspa.es) or drop it off at any of our spas. We will make sure to follow up appropriately and keep you informed about the progress of your claim. Thank you for helping us improve.